FAQ

  1. What types of custom promotional gifts do you offer?

    • We offer a diverse range of unique promotional goods, including but not limited to: apparel, stationery, tech gadgets, drinkware, bags, and more. For a comprehensive catalog, please visit our shop page.

  2. How can I customize my promotional gift order?

    • Customizing your promotional gift order is easy! Simply select the item you want and upload your artwork or logo during the ordering process. Our team will take care of the rest, and we'll send you a proof for confirmation before production begins.

  3. What is the minimum order quantity for custom promotional gifts?

    • The minimum order quantity varies depending on the specific product. Each listing on our website specifies the minimum quantity required for purchase.

  4. What are the available printing methods for logos and messages?

    • We offer a variety of printing methods to suit different products, including screen printing, embroidery, digital printing, and more. The available methods are outlined in the description of each product listing.

  5. How do I submit my artwork or logo for customization?

    • It's simple! Just navigate to the product listing of your choice and look for the section where you can upload your files. Once uploaded, our team will review your artwork to ensure optimal print quality.

  6. What is the turnaround time for custom promotional gift orders?

    • Our turnaround time typically ranges from 1.5 to 4 weeks, depending on the complexity of the order and the production requirements. Please note that certain products, such as custom 3D keychains, may require additional time for manufacturing. If you have a specific deadline, feel free to reach out to us, and we'll do our best to accommodate your needs.

  7. Are there any setup fees for customizing promotional gifts?

    • No, there are no setup fees for customizing promotional gifts. The final price listed on the product page is the total cost you'll pay for your order.

  8. Can I order a mix of different promotional items but still get a bulk discount?

    • Unfortunately, our bulk discounts are applied to individual products purchased in large quantities. However, if you're interested in ordering a mix of products in bulk, please contact us, and we'll do our best to accommodate your request and offer a competitive pricing solution.
    1. What are your shipping options and delivery times for promotional gift orders?
      • We exclusively ship all our products with express couriers to ensure swift delivery. Generally, orders arrive within 2 to 5 working days. However, please note that occasional customs checks may cause slight delays in delivery.

    3. How can I track my order once it has been shipped?

    • Once your order has been dispatched, we'll promptly provide you with a tracking number. This enables you to monitor the status of your shipment and anticipate its arrival.
    1. What is your return policy on custom promotional gifts?
    • Regrettably, custom-made products are ineligible for returns. Due to their personalized nature and lack of resale value, each item is tailored to meet the specific requirements of individual customers. We advise reviewing your proof carefully before confirming your order to ensure complete satisfaction.
    1. How can I ensure my logo will be printed clearly on the promotional items?
    • To ensure optimal print quality, we recommend providing your logo in vector format. This high-resolution file format maintains clarity and sharpness, resulting in a crisp and professional finish on your promotional items.
    1. Can I request a specific delivery date for my promotional gift order?
    • Unfortunately, we do not offer the option to request a specific delivery date for orders. While we strive to expedite shipping and ensure timely delivery, factors such as processing time and courier schedules may impact the exact arrival date of your order.
    1. Where are your items produced?
    • We maintain partnerships with reputable factories located around the world, primarily in Asia. This global network allows us to offer competitive pricing while upholding our commitment to quality and reliability. Each factory undergoes thorough vetting, and we have established long-standing relationships with them, ensuring consistent standards and ethical practices.

From Paper to Promotion: Let Your Logo Leave Its Mark!

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Hidea Catalog

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Request A Quotation - Include as much details as possible. Send us your artwork to info@promocow.com